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Hi, I have some issues accessing my Adobe XD shared cloud document. I am unable to access it, it showed me conflicting process message while I was trying to update. I try to troubleshoot but still it's not working.
Sorry for the inconvenience you are facing in xd. Would you please try quitting all instances of XD in task manager(win)/ activity monitor(mac). And then try updating xd again.
Hope it helps.
Thanks for reaching out and trying the steps in the troubleshooting guide. In addition to what Jagriti said, I would suggest you please try the below steps in sequence-
If it doesn't help, please try uninstalling and reinstalling XD using the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Let us know if that helps.