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Unable to open XD link error ( Something went wrong Message ) on some devices

New Here ,
Jun 01, 2022 Jun 01, 2022

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Something went wrong Message appears to some of my clients when they try to access XD links, the reason is not clear at all and they tried to open it from different devices and browsers but still the same.

Is there any type of limitation on the number of people that can open the links?

 

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Hi khaledk3486769,

 

Thank you for reaching out. Would you mind telling us if it's a public link or a password-protected link? Is it possible for you to share the link with us so that we can check at our end? How many people are not able to access the link?

 

We will try our best to help.

 

Thanks,

Harshika

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