Unable to open XD shared link on the browser, error: something went wrong.

New Here ,
May 03, 2022 May 03, 2022

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The XD's shared link won't open in the browser and gives me this error:

Something went wrong.

You can try accessing the link again or, if the error persists, report the error.

 

It's been a week since I have this issue. would you please help me to fix it?

 

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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Hi,

have you also tried to open the link with a different browser?

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New Here ,
May 04, 2022 May 04, 2022

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I've been also getting Error 131...

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New Here ,
May 04, 2022 May 04, 2022

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yes,
I tried both chrome and firefox and also tried incognito mode as well. it didn't work.

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New Here ,
May 04, 2022 May 04, 2022

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I followed their guide to stop few Adobe processes running in the task manager but it didnt help also 😞 

Pls share the solution here if you find any, Adobe support team is not really helpful. Thanks

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New Here ,
May 04, 2022 May 04, 2022

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Hey, did you manage to fix this issue? I am suffering the same error 131

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New Here ,
May 04, 2022 May 04, 2022

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My account is activated in the US and I recently moved somewhere else.

I tried using VPN and set my location to US. after that, I was able to open the file.

I think the issue is IP-related.

still using the VPN is not an option for some people. I hope the adobe support team gives us a solution.

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Adobe Employee ,
May 10, 2022 May 10, 2022

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Hi All,

 

We are sorry for the trouble. We would like to know if you're still experiencing issues while opening the prototype link in the browser. There was some issue with the web services at that time. 

 

If you continue to face problems, please share the link with us so that we can check at our end.

 

We will try our best to help.

 

Thanks,

Harshika

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