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Unable to preview the scroll to action trigger within a mask in XD.

New Here ,
Feb 03, 2021 Feb 03, 2021

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Hi, i have a scroll to action with a tap trigger within a mask. When i go to desktop preview, it doesn't work in the preview–any suggestions? Thank you…

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How to, Prototyping

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Adobe Employee ,
Feb 03, 2021 Feb 03, 2021

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Hi ppanasi,

Sorry for the inconvience while working on Scroll to, Tried from our end, Not able to reproduce it, In order to investigate more could you please send the below information..
1. Is it happening in Win /Mac ( mention the versions)
2. The version of XD
3. Please capture the video and send it..
Regards,
Ashwini M Hiremath.

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New Here ,
Feb 07, 2021 Feb 07, 2021

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Hi Ashwini, here is the file for your review-thanks for your help!

 

Running a Mac version 10.14.6

XD version 36.1.32.5 Creative Cloud Sync 4.5.1.1

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Adobe Employee ,
Feb 05, 2021 Feb 05, 2021

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Hi there,

 

This is strange. I am too not able to reproduce the issue at my end on my windows machine. In addition to what Ashwini has asked, could you please check if it's happening with this specific file or all the files? Does that work in the prototype link? Please try creating a new interaction on a new file and share results with us. 

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Feb 07, 2021 Feb 07, 2021

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Hi Harshika, here is the file for your review-thanks for your help!

 

Running a Mac version 10.14.6

XD version 36.1.32.5 Creative Cloud Sync 4.5.1.1

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Sorry for the delay in response. Actually, we are unable to see the file link attached. Could you please upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with us here? I would also request you to please update XD to the current version (36.2) and then try again.

 

Let me know if that helps.

 

Thanks,

Harshika

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New Here ,
Feb 11, 2021 Feb 11, 2021

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Hi ppanasis,
Sorry for the inconvience.Can you just see the attached video and tell us if you are trying similar scroll to action with a tap trigger within a mask.
 
Thanks,
Nidhi Shree

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi @ppanasis ,

 

It's been a while we haven't heard back from you. Have you got a chance to see the video that Nidhi Shree shared so that we can investigate further on your issue?

 

We will try our best to help.

 

Thanks,

Harshika

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