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Unable to Redeem Complimentary Adobe XD

New Here ,
May 06, 2022 May 06, 2022

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HELLO ADOBE COMMUNTIY! I was given a complimentary link to use Adobe XD from Coursea & when I click it, it opens a new window & it says Select your Adobe complimentary app & its just a white screen. I contacted their help center & they had me clear my cache/cookies, try incognito, try safari, made sure my pop-up blocker was down. nothing besides the image you posted came up. I don't have any Adobe programs on my MacBook Air 2014, so this would be a first. Any other helpful feedback would be appreciated as there are a few others with the same issues.

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correct answers 1 Correct answer

Community Expert , May 09, 2022 May 09, 2022

Hi Ashley,

have you also tried contacting Adobe support directly from this page?

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Community Expert ,
May 09, 2022 May 09, 2022

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Hi Ashley,

have you also tried contacting Adobe support directly from this page?

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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