unable to save the file in XD after update.

Report · Oct 16, 2019

Hy,

I recently update my Adobe XD and i am facing bugs in new updates.

If choose color with color picker it's picking the color i really want.

I am able to save files with shoutcut and when i give command to save the message apper" this file could not be saved" so i have to replace file with old one.

Please help me with these issuse.

Thanks

Report · Oct 16, 2019

Hi, does this error occur with a specific file, or even with other files?

Report · Oct 17, 2019

Hi, this error occur with every file

Report · Oct 17, 2019

Hi there,

We are sorry to hear you are facing trouble using Adobe XD. Would you mind telling if you are on windows or mac operating system?

If you are windows, could you please check latest update to graphic card driver? Please visit the manufacturer site to check for and apply the latest updates to graphic drivers and let us know if that works for you.

Thanks,

Harshika

Report · Oct 18, 2019

Hy,

I am using mac oprating system.

Recently i update oprating system mojave to catalina since then i am facing this problem.

Thanks,

M Adeel

Report · Oct 19, 2019

Most likely there is some incompatibility with Mac OS Catalina. Have you tried to perform a clean installation of Aodbe XD?

Report · Oct 20, 2019

Hy

Can you explain me clean installation of Aodbe XD or provide any link.?

Thanks

Report · Oct 22, 2019

Hi there,

Sorry to hear you are facing trouble using XD. Please check out this link for clean installation of XD: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let us know if you need further assistance on the same.

Thanks,

Harshika

Report · Oct 24, 2019

Hy,

Thanks for your assistance but i move back to Mac OS Mojave and XD working fine on it.

I just want say please fix these bugs on next build.

Thanks,

M Adeel