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Unable to see previous comments and commenting seems to be disabled in XD

New Here ,
Feb 10, 2021 Feb 10, 2021

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My team and I are having trouble with adobe comments. Both in XD and in Creative Cloud. All was working well this morning, and suddenly all previous comments are no longer visible and commenting is disabled. 

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Data loss, Product performance, Share or publish

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New Here ,
Feb 10, 2021 Feb 10, 2021

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Also unable to see comments or post new comments.

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New Here ,
Feb 10, 2021 Feb 10, 2021

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Same for me on all my projects...

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Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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We are experiencing the same issue.

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi All,

 

We are sorry to hear you are unable to comment on your prototype link. Would you mind telling us if you're working on an enterprise network? Does that happen with a new prototype link as well? 

 

We will try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi All,

 

It's been a while we haven't heard back from you. Is your problem resolved? Please feel free to update the discussion if you need help from us. We would be happy to help.

 

Thanks,

Harshika

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