Unable to see the english text written in Korean XD platform.

New Here ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

I copied and used the artboard, but the order of the layers is also higher, but I can see it when it's a number, but I can't see it in English. I checked the layer location and didn't touch the transparency. Why is this happening?

 

<The Title was renamed by moderator>

TOPICS
Product performance

Views

249

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 23, 2021 Mar 23, 2021
Hi there, Sorry for the delay in response. Could you please try changing the language of the XD program into English and see if you are able to see the text? Please see the attached image:- Have you tried copying the text into a new file and check if it displays fine? Thanks, Harshika

Likes

Translate

Translate
Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

Copy link to clipboard

Copied

Hi there,

 

We're so sorry for the delay in response. Could you please update XD to the latest version which is 38.0 and let us know if it still happening? In case if it is still happening, could you please share a few more details like:

 

  1. The version of the Operating System.
  2. Is this happening with a specific file? Have you tried copying the artboard to a different file?
  3. Please share the details of the font in use.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 18, 2021 Mar 18, 2021

Copy link to clipboard

Copied

Hello
I'm using 38.0.12 version.
There is no answer, so I keep looking for it and it looks like a font problem.
The font I used was Notosans that I received before.
There seems to be a bug.
I am currently using han-sans-cjk-korean.

Thank you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry for the delay in response. Could you please try changing the language of the XD program into English and see if you are able to see the text?

Please see the attached image:-

HARSHIKA_VERMA_0-1616542275071.png

 

Have you tried copying the text into a new file and check if it displays fine?

 

Thanks,

Harshika

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines