Unable to see the file in live preview in XD

[Jaque K.]

The USB cable is working normally (I did some tests), however, when I try to open a mobile layout in dynamic view in app, it appears stuck in the last one I opened last week. I cleared the app's cache, tried to uninstall and install again and it didn't work. I can only see if I change the file and save the document in the cloud. How fix?

Thanks 🙂

<The Title was renamed by moderator>

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are facing trouble with live preview in XD mobile. We would request you to please check if both your mobile and desktop are on the latest version of XD. Is this file created in the older version or new version of XD?Please share the mobile and OS you are using.  Is it possible for you to share the file with me over a private message so that I can test it at my end?

We will try our best to help.

Thanks,

Harshika

[spupp]

Chiming in, because I am having the same problem

• Android app version: 30.0.0 (31766)
• Windows app version: 30.0.12.14 (Starter)
• Windows version: 10.0.19041 Buld 19041
• Phone: Sony Xperia 10 II (released May 24, 2020)
• Android version: 10 (build 59.0.A.5.2) (released June 17, 2020)

USB setting: File Transfer (confirmed to work)

Cloud files DO appear in the app, and can be loaded in the app (so Adobe login is not an issue)

Tried with a brand new file, still does not work

[italosan]

Have you checked that the drivers are installed and updated correctly?

[spupp]

Which drivers are you referring to?

Also, most people have said that the Live View in Android simply doesn't work with Windows. Are you confirming that it is supposed to work?

[Jaque K.]

I still have a problem ...
IOS 10.13.6 (High Sierra)
Adobe XD version on Mac: 30.2.12.13
App Version: 30.0.0 (31766)
Phone: Samsung S9 - Android 10
USB setting - (confirmed to work)
My cloud files appear in the app and can be loaded into the app. Old and new files have the same problem in the application.

[Jaque K.]

I still having problem with live preview.

I try finish visualization and nothing happens and still showing the design that i opened one month before....

live preview only works with the file saved in the cloud.

[spupp]

Replied to wrong thread, delete