Unable to see the XD 44 update on colleague machine.

New Here ,
Oct 06, 2021 Oct 06, 2021

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My XD version is updated to version 44, however my colleague with same configration and ios vesion is not getting the update  due to which we are unable to work on common cloud files. Any solution for this?

 

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Download install and licensing , Product performance

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Adobe Community Professional ,
Oct 07, 2021 Oct 07, 2021

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Hi Tamanna,

did you try to log out and re-enter your Creative Cloud account?

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New Here ,
Oct 07, 2021 Oct 07, 2021

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Yes done that already

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Adobe Employee ,
Oct 08, 2021 Oct 08, 2021

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Hi Tamanna5CDC,

 

Thanks for reaching out. Have you tried the steps in the article shared by Rishabh in this post? Please share the Adobe ID with me over a PM and the details of your colleague machine, if you still do not see the update available.

 

I will try my best to help.

 

Thanks,

Harshika

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Adobe Employee ,
Oct 07, 2021 Oct 07, 2021

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Hi there,

 

Sorry to hear about the trouble. Please try updating the apps by following the steps shared here https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html and in case if that doesn't help, please ask your colleague, to re-install XD and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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