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Unable to see XD in the Creative Cloud Desktop app

New Here ,
Aug 01, 2023 Aug 01, 2023

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How can I resolve the issue with Adobe XD in my Adobe Creative Cloud plan? It seems that Adobe XD is not available with my current plan, and there are only "try" and "buy" buttons displayed. When I click on "buy," it tells me I already have Adobe Creative Cloud, so I can't proceed. I downloaded Adobe XD a few hours ago when I could install other apps, but I deleted it upon realizing it was a trial edition. Now, I'm unable to reinstall it. What steps should I take to fix this situation?

 

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Community Expert ,
Aug 02, 2023 Aug 02, 2023

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Hi @tuba31438502onji, as I've seen it's suggested by many experts before (like @italosan suggests here) and I know XD is available in all apps plan, I'd try using cleaner tool, seems like that's a problem that can be resolved by using it, you can check this page: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html  Hope this helps!

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Adobe Employee ,
Aug 02, 2023 Aug 02, 2023

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Hi @tuba31438502onji,

 

Thank you for reaching out, and sorry to hear you are unable to see XD in your profile. I checked the account from the backend, and everything looks fine.
 

Please ensure you're logged in with your personal account, and let me know if you are able to see XD now.

 

We would also request you to please complete email verification of your account. 

 

Thanks,

Harshika

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