Unable to Share Prototype in XD

New Here ,
Nov 02, 2021 Nov 02, 2021

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Hello Adobe Team,

 

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I'm currently using student plan with Adobe Cloud, and I believe I have access to XD publish services. And I'm also sure I'm using a US Adobe account (I know there's an issue with Chinese Adobe accounts accessing to Adobe Cloud).

 

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Now I'm having problem sharing my prototype. At 50% of the link creating progress, it shows share failed everytime. I read through the troubleshooting post, but none of the solutions matched with what I encounted. The message I got in XD says "We are unable to create the link, due to your storage is full. Please check ‘Published’ online, and delete some links to release some storage space." 

 

 

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I found it so confusing because my Cloud storage is at 50MB/100GB, and I don't have any published links. I also belive the current Adobe XD version (45.0.62) that I have installed on my laptop is fine too, because I managed to publish a link with a free acount, it succeesfully published. 

 

 

Now I don't know where the problem of not being able to publish comes from. I hope this post will be responded to soon.

 

 

 

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By the way, I tried to contact customer service online but the experience this time was very bad. I waited for 40 minutes and still no one answered me.

TOPICS
Download install and licensing , Product performance , Share or publish

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Adobe Employee ,
Nov 03, 2021 Nov 03, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Could you please confirm if it is happening with a specific file or multiple files? In case if it is happening with multiple files, please share your Adobe ID by sending a direct message to me by clicking on my name. Also, please deleted links if there are any under the deleted section and then try again.

 

Regards

Rishabh

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New Here ,
Nov 03, 2021 Nov 03, 2021

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Hi,

I just created a new file and it still failed to create a link. And I also checked that my deleted section is empty. I've sent my Adobe ID to you.

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