Unable to share prototype link without being forced to sign in

[Fay5F97]

I am trying to share a prototype with a client for design review and it keeps asking them to sign in to an Adobe account. I have been able to share prototypes before without this problem - has something changed? Not all my clients have accounts or will want to make one. I have tried every link type. Before this was not an issue - I could create a public link for review and have my client and their teams access it with no problem. Very frustrating.

[Fay5F97]

 This is what my settings are - I have "Anyone with a link" chosen. I even checked if I have any voice triggers. Nothing and still the link asks for sign-in.

[Dan Rodney]

That is odd. If you open a new incognito window where you're not signed in are you also asked to sign in? It would help to know if it's only affecting them or you see it on your end too.

If it's affecting everyone with the link, have you tried creating a new link to see if that has the same problem?

[Fay5F97]

Yes I did try on incognito windows. It was happening to me too. I will try to create a new link again. I don't know if it's related - but I noticed major lag and glitching while I was working on the artboards today despite a very good internet connection - I notice this happens sometimes when I save files to the cloud instead of locally.  I will try new links and check if my XD is up to date and will see if that helps 🙂

[Dan Rodney · Accepted solution]

Hopefully the new link will work. If it's affecting only this file and not others, maybe saving as a new file could help too.

[Fay5F97]

Hi Dan, thanks for the help - new link did not work but I saved it as a new file and that was the fix. Cheers!