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Hi Adobe Team,
I am writing to tell you how frustrated I am. My adobe XD hasn't shared prototype successfully( always error 2401) since I registered it as enterprise account. I always sent XD file to my peer for ask them to share the prototype link for me, it has been 4 MONTHs!! You can't imagine how inconvenient I am...
I had reported this issue before, and your staff tell me she will update this issue. However, I have been waiting for almost 2 months, the share feature still not working....still error 2401....
the post below is my report:
https://community.adobe.com/t5/adobe-xd/adobe-xd-share-links-not-working/m-p/11147761?page=1#M29813
the solution below is not working in my case....
I really like all your amazing products, but this issue is bothering me...could you resolve this?
Regards,
Athem Lin
{Renamed By MOD}
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Hi Athem,
We're so sorry for the trouble and for the delay in resolution. I'd request if you can try the following the steps:
If none of them works, then we will need to check it at your machine level and I'd request you to contact us through chat or phone so that our agent can take a remote session and help you get back on track. To contact us, please head here: https://helpx.adobe.com/contact.html
Regards
Rishabh
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Hi Rishabh,
I can't create cloud XD document too, could you check my account?
thanks,
Athem Lin
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Sorry for the delay in response Athem, please update to the latest version of Adobe XD that is 29.3 and if the issue still persist, I'd request you to log an Enterprise Support ticket for the same. For more information on how to log a support an Enterprise Ticket please refer to this help article: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html