Unable to update or view prototype links

[vincents94959602]

As of approx. an hour ago, I'm unable to update any of my existing prototype links (the upload bar will move up to 50% and freeze), and none of my links can be accessed by our team, instead displaying this error message:

Internal Server Error

Request ID: 3155f433-4bb8-43ed-8c9d-d0b89838bb32

If this is a server issue, when can I expect it to be resolved? Otherwise, what steps can I take to address the problem?

[deanbub]

I am getting the same thing, cannot publish or view existing prototypes...

[elizabethn44660691]

Same issue. The links to my prototypes are not working. Getting this message:

Internal Server Error

Request ID: f94dd55e-4101-40a3-b91f-82008160fc60

I have a review meeting in 10 minutes 😞

[edwinr98045503]

Me too, Not just the prototype also the design spec links are not working.

Please tell us what's happening Adobe XD Team.

[elizabethn44660691]

It's working again — thanks!

[edwinr98045503]

Can you tell us what happened? Just incase it will happen again, so we can tell our heads

[Preran]

The publishing service is down at the moment. I will update this post as soon as it is functional again. Apologize for the inconvenience.

Thanks,

Preran

[Preran]

The services are slowly coming back up now. Can you retry and let us know if your issue has been fixed?

Thanks,

Preran

[card37215183]

It's working now! Thanks.

[Preran]

Thank you for letting us know. Glad to hear that you are all set.

[elizabethn44660691]

Now when I try to create a prototype I'm getting an error message saying "This feature isn't available because your organization has enabled restrictions". I'm an individual user, I don't have the team plan. This isn't OK, I need to get my work done. What is going on?

[fmalekzadeh]

I just updated to XD 9.0.12.19 this morning and am no longer able to view any published prototypes. I've even removed the password on the files to see if I can open them, but no. I keep getting this error:

     Unknown error. Please try again later.

Is anyone else having this issue? My developers are all complaining because the no longer have access to the prototypes and specs.

Help!

[harkc86809394]

Issue happening to me also, can not view any prototypes at all.

[Preran]

About the unknown error issue, it is because of an outage that the team is working on. It should hopefully be fixed soon. Stay tuned for updates. Apologize for the inconvenience meanwhile.

[Preran]

The issue with the outage has been taken care of. Can you retry and let us know if you are still facing this issue?

Thanks,

Preran

[card37215183]

I'm also having the same problem. Everytime I upload my prototype for sharing, it will stop at around 50%.

- There was a problem uploading your design (error 44:63:0).

[khail7535972]

Internal Server Error

Request ID: 0483c76f-f98a-491d-b1f9-b3e167558735

been there for almost a day.

[Atul_Saini · Accepted solution]

Hi Khail,

Sorry for the inconvenience that it has caused to you, we are aware of this issue and tracking it here:-Internal Server Error – Adobe XD Feedback : Feature Requests & Bugs. You may vote for this bug and please share the following information in comments.

- XD build version

- type of network + location

- browsers used

Some things to try:

- Publish from different network

- Create new link

- Try simple document

Please stay tuned and update this discussion in case you need further assistance.

Thanks,

Atul_Saini