Unable to update the flow shared link getting error: no internet connection in XD

[Christine24997792vefp]

Hi there, I'm having problems updating the shared link to the specs flow of a XD file. The error message says that I may have problems with my internet connection (no error code).

We need to keep the link to the specs, otherwise we have to change the link address we've used in 593920 places 😞

What I've tried so far:

• To find out if my file is broken, I've asked my colleague to save it under a new name and try to create a new link (this worked out but the link address changed (of course))
• trying to update a smaller flow (but doesn't work out)
• changed from wifi to LAN connection (but doesn't work out)
• shared a new file, updated the link (worked out, but doesn't help here :))

I'm working on a Mac (2019), Catalina, 10.15.4, current XD version

Thank you for your help 🙂

<Title renamed by moderator>

[HARSHIKA_VERMA · Accepted solution]

Hi @Christine24997792vefp,

We are sorry to hear you're having trouble updating the shared link in XD. We would request you to please try the below steps-

• Restart XD-Mac: Right-click XD in the taskbar and click Quit. Reopen XD.
• Check for the update in the Creative Cloud desktop app.
• End Creative Cloud processes-
  

  End the Creative Cloud processes in the order given below:

  1. Creative Cloud.exe	5. AdobeUpdateService.exe	9. AdobeIPCBroker.exe
  2. Adobe Desktop Service.exe	6. CCLibrary.exe	10. AdobeNotificationClient.exe
  3. Adobe CEF Helper.exe	7. CCXProcess.exe	11. Creative Cloud Helper.exe
  4. Adobe Installer.exe	8. CoreSync.exe	—

  Select each Adobe process and click the Close button in the upper-left corner. Open the Creative Cloud desktop app.
• Check your sign-in account.
• Sign out from the Creative Cloud desktop app and sign in again.
• Restart the computer.
• Launch XD from the Creative Cloud desktop app and then try to update the link.

If that doesn't help, please try the steps suggested in this article: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. 

Let us know if that helps.

Thanks,

Harshika