Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Unable to update to the latest version on Mac OS

New Here ,
Jul 18, 2018 Jul 18, 2018

I use Adobe XD on Windows with the 9.1.12.3 Version.

On Mac, with the same Adobe account I can't get pass the 3.1.12.2 version.

Question: Does the mac version stop at the 3.1.12.2 version/ or do you think this is a problem with creative cloud on my Mac?

If anyone has met this kind of problem, feel free to give me some feedback

Thanks a lot for your answers,

Have a good day

804
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 18, 2018 Jul 18, 2018

Definitely looks like some issue on your Mac.

Can you try uninstalling Adobe XD on Mac OS using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and try to reinstall it? Let us know how it went.

Thanks,

Preran

Translate
Adobe Employee ,
Jul 18, 2018 Jul 18, 2018
LATEST

Definitely looks like some issue on your Mac.

Can you try uninstalling Adobe XD on Mac OS using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and try to reinstall it? Let us know how it went.

Thanks,

Preran

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines