Unable to update XD document getting error: 5025:198

New Here ,
Oct 26, 2021 Oct 26, 2021

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(Error: 5025:198)

 

anyone else have this issue ?

 

how do i resolve?

 

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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David, what type of document are you trying to update? What Adobe application and version are you using?

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New Here ,
Oct 27, 2021 Oct 27, 2021

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Hi Jeff

 

This is on Xd, it happened as soon as I did the update yesterday, once the update was completed I tried to open my file again and this error came up. not sure what to do at this point ?

 

David 

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi david@roofbundle.com,

 

Thank you for sharing the requested information. We would like to know if this is the only file having issue while opening. If yes, is it possible for you to share the XD file with me over a private message so that we can investigate it at our end? Please upload the file to a shared location such as CC or Dropbox and share the URL with me.

 

Please also share the operating system you're working on. Is it a cloud file or a local file?

If cloud, please try to open the file from here: https://assets.adobe.com/cloud-documents

 

Let us know if that helps. We're here to help.

 

Thanks,

Harshika

 

 

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New Here ,
Nov 01, 2021 Nov 01, 2021

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I got error 5025 as well. 

juliuss3613220_1-1635827427216.png

 

my XD was updated just a day ago.

juliuss3613220_2-1635827475890.png

 

 

File cannot be opened it's just stuck at the syncing screen. 

juliuss3613220_0-1635827383800.png

 

 

I'm running XD on macOS Big Sur 11.5.2

 

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