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Unable to update XD to 43 version

New Here ,
Sep 15, 2021 Sep 15, 2021

I'm working on adobe XD 42.1.22. But a friend of mine is working on XD 43. Everytime I try to open his online document that he shared with me I have a alert message saying that I should update my XD to open this file. The probleme is that i don't have any update on my adobe CC. I already try to unistall ... 

Can someone help me ?

Specs :
Intel(R) Core(TM) i5-10600 CPU @ 3.30GHz 3.31 GHz
RAM 16,0 Go
Windows 10 Pro 19043.1237
GTX 1660

 

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TOPICS
Download install and licensing , Product performance
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New Here ,
Sep 16, 2021 Sep 16, 2021

No one can help me ? 

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021
LATEST

Hi Loi,

 

We are sorry for the trouble you are facing while updating XD. We would request you to please try the steps suggested in this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html 

 

If it doesn't help, please get in touch with us directly using our contact us page and initiate a chat with our support team which can remote into your system and help you further.

 

Thanks,

Harshika

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