Unable to update XD to 43 version

New Here ,
Sep 15, 2021 Sep 15, 2021

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I'm working on adobe XD 42.1.22. But a friend of mine is working on XD 43. Everytime I try to open his online document that he shared with me I have a alert message saying that I should update my XD to open this file. The probleme is that i don't have any update on my adobe CC. I already try to unistall ... 

Can someone help me ?

Specs :
Intel(R) Core(TM) i5-10600 CPU @ 3.30GHz 3.31 GHz
RAM 16,0 Go
Windows 10 Pro 19043.1237
GTX 1660

 

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Download install and licensing , Product performance

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New Here ,
Sep 16, 2021 Sep 16, 2021

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No one can help me ? 

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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Hi Loi,

 

We are sorry for the trouble you are facing while updating XD. We would request you to please try the steps suggested in this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html 

 

If it doesn't help, please get in touch with us directly using our contact us page and initiate a chat with our support team which can remote into your system and help you further.

 

Thanks,

Harshika

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