Unable to view or create new links in XD

New Here ,
Jun 28, 2022 Jun 28, 2022

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Good day,
my XD the account is having serious issues, i can update my xd files links, but I cant view it and also cant create a new link.
 
my clients are calling me because all the links are not opening.
 
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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi @RIGHTCOM5EFE,

 

We are sorry for the delayed response. Could you please try on a different browser or with different internet connection and let us know if that helps? If possible, please share the link with us so that we can check at our end.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jun 28, 2022 Jun 28, 2022

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New Here ,
Jun 28, 2022 Jun 28, 2022

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all my public links are inactive. one of the customer agent I called said it has to do with my account.

 

my adobe email is

sylvester@rightcom.com

 

this issues has been for more than 3 days.

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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Thanks for sharing the link. It looks like you also contacted support, and the team has logged a bug for the issue. Our engineering team is investigating the issue, and we will get back to you as soon as we hear any updates from the team.

 

Thanks,

Harshika

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