• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to work with XD Constantly freezes.

New Here ,
Jan 03, 2022 Jan 03, 2022

Copy link to clipboard

Copied

Hello

 

I am writing with deep frustration at how XD experience is super inconsistent (one day works fine, most days freezes at the simplest tasks like opening a document, adding/modifying text, creative a style etc). I have been trying to get in contact with the support department but there are NO PHONE OR CHAT LINKS ANYWHERE that I can see. 

 

How dare you (Adobe) charge me hundreds of dollars annually and not offer accessible support on your products? It's quite unheard of. 

 

Thanks in advance and sorry for the rant, I can't get any work done. 

 

p.s. running the latest XD, the file is empty, my laptop is a Dell XPS 15 with 32gb ram and 1T of memory. The internet is strong enough. Should be as smooth as silk. 

 

{Renamed By MOD}

TOPICS
Crash on windows , Product performance

Views

270

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 03, 2022 Jan 03, 2022

Copy link to clipboard

Copied

Hi, we're sorry you're having trouble with Adobe XD. We will do our best to help you. Do these problems occur with all files? Have you tried uninstalling the software using the Creative Cloud Cleaner Tool? Also, from this link you will have the possibility to contact Adobe support and start the chat: https://helpx.adobe.com/contact.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 03, 2022 Jan 03, 2022

Copy link to clipboard

Copied

Thanks for your response

I've tried and remove and reinstall the software and even went one version down. It happens with all files 😞 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 03, 2022 Jan 03, 2022

Copy link to clipboard

Copied

LATEST

Hi default0j3s2ty35bia,

 

We apologize for the frustration. If you're still unable to connect with support. We would request you to please generate logs and Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that I can escalate the issue to the team.

 

Please share the screenshot of your About XD page and the OS details 

 

We will try our best to help.

 

Thanks,

Harshika

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines