Unable to work with XD Constantly freezes.

New Here ,
Jan 03, 2022 Jan 03, 2022

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Hello

 

I am writing with deep frustration at how XD experience is super inconsistent (one day works fine, most days freezes at the simplest tasks like opening a document, adding/modifying text, creative a style etc). I have been trying to get in contact with the support department but there are NO PHONE OR CHAT LINKS ANYWHERE that I can see. 

 

How dare you (Adobe) charge me hundreds of dollars annually and not offer accessible support on your products? It's quite unheard of. 

 

Thanks in advance and sorry for the rant, I can't get any work done. 

 

p.s. running the latest XD, the file is empty, my laptop is a Dell XPS 15 with 32gb ram and 1T of memory. The internet is strong enough. Should be as smooth as silk. 

 

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Crash on windows , Product performance

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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Hi, we're sorry you're having trouble with Adobe XD. We will do our best to help you. Do these problems occur with all files? Have you tried uninstalling the software using the Creative Cloud Cleaner Tool? Also, from this link you will have the possibility to contact Adobe support and start the chat: https://helpx.adobe.com/contact.html

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Thanks for your response

I've tried and remove and reinstall the software and even went one version down. It happens with all files 😞 

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Adobe Employee ,
Jan 03, 2022 Jan 03, 2022

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Hi default0j3s2ty35bia,

 

We apologize for the frustration. If you're still unable to connect with support. We would request you to please generate logs and Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that I can escalate the issue to the team.

 

Please share the screenshot of your About XD page and the OS details 

 

We will try our best to help.

 

Thanks,

Harshika

 

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