Undo or CTRL+Z not working at XD

Community Beginner ,
Jun 10, 2017 Jun 10, 2017

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Hello

 

I am creating a new project at windows platform. It starts good but after 2 hours later undo option had become disable and ctrl+z is not working .

 

Any suggestion or help please !

 

Thanks in Advance

 

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correct answers 3 Correct answers

New Here , Sep 12, 2017 Sep 12, 2017
Make sure you have the windows 10 creator update applied to your computer, this solved it for me.

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Adobe Employee , Jul 22, 2019 Jul 22, 2019
Hi there,I understand it could be annoying and sorry for the trouble that you're facing with undo function not working. Here are some steps that may help. SaveAs to a new file. Remove any items you added before the copy/paste Make edits to the master component Remove items from the instances you don’t wish to see the edit.Please let me know if this works for you. I'd be happy to help.Thanks,Harshika

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New Here , Jul 04, 2020 Jul 04, 2020
Reinstall the Xd app then it works. 

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Adobe Employee ,
Jun 14, 2017 Jun 14, 2017

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Haven't heard of this one previously. Does it happen all the time on all files, or just a few?

Also, are you on the latest version of XD that was released yesterday?

Thanks,

Preran

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New Here ,
Sep 12, 2017 Sep 12, 2017

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I have the same problem since I updated today I cant use cntrl Z .

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New Here ,
Sep 17, 2019 Sep 17, 2019

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Well, it's same in my XD in Windows and Mac Platform. Maybe it's because of using any weird keyboard shortcut. Regularly relaunching program helps. But one of my files have bugged completely, "Undo" option don't work even after relaunch. Some other shortcuts don't work on one artboard too, I don't know why.

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New Here ,
Oct 17, 2020 Oct 17, 2020

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It happens every 5 minutes for me so i have to close, and reopen Xd it's the most frustrating thing, version is up to date and everything. 

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Explorer ,
Apr 02, 2021 Apr 02, 2021

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4 years later I still get that issue. Everything works fine at the start but after 30-60 mins I can't use UNDO anymore. I have to realod the app which is extremely annoying because I'm left with the thing I tried to UNDO. How is this still not fixed? I'm starting to regret I went back to XD from Figma. At least things worked there.

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Adobe Employee ,
Apr 02, 2021 Apr 02, 2021

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Hi Daniel,

 

We're so sorry to hear about the trouble. We have logged a bug for the issue and our Engineering team is working on a fix. You'll surely see an improvement in future releases. We're so sorry for the delay and inconvenience.

 

Regards

Rishabh

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New Here ,
Apr 26, 2021 Apr 26, 2021

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Adobe, 

When will this be fixed? It appears this issue has been happening now for 4 years (that I can see in other people's posts), and it is still a problem.  I have the latest version of XD, system updates all done, everything else works perfectly, but undo becomes disabled after only a few minutes of working in the app, which is slowing down my workflow. Having to start something over completely any time I make a mistake or just don't like something makes a 5-minute task take considerably longer. PLEASE, find a fix to this issue quickly. 

 

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New Here ,
Sep 30, 2021 Sep 30, 2021

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by pressing delete we can undo, weird but its working

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New Here ,
Sep 12, 2017 Sep 12, 2017

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Make sure you have the windows 10 creator update applied to your computer, this solved it for me.

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Community Beginner ,
Sep 27, 2018 Sep 27, 2018

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No, updating to Windows 10 creator didn't work for me

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New Here ,
May 07, 2021 May 07, 2021

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No, I think that this is just a correlation. 

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New Here ,
Nov 13, 2017 Nov 13, 2017

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i have this problem too !!!!

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Community Beginner ,
Jun 24, 2018 Jun 24, 2018

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I am on creators update and Ctrl+Z not working for me after the latest XD Update

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New Here ,
Jul 31, 2018 Jul 31, 2018

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I have the same problem that I can't use Ctrl+Z, but on a mac. Is there any solution for this?

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Community Beginner ,
Jul 02, 2019 Jul 02, 2019

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Try minimize and then maximize  the xd window maybe can help!

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Explorer ,
Oct 05, 2018 Oct 05, 2018

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it is happening for me too. No ctrl+z, no ctrl+y. also, there is no command option listed in a menu for this in case shortcuts dont work. really basic features for any program.

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Adobe Community Professional ,
Oct 05, 2018 Oct 05, 2018

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Can you give example steps that stop Ctrl-Z from working? Meanwhile, right-click anywhere to choose Undo (it's the first item in the menu, Redo is next).

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Community Beginner ,
Oct 11, 2018 Oct 11, 2018

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seems to happen after saving for some of us. And for others, it seems like certain symbols get corrupted and we can't move them around anymore, or when we try to edit them, the other instances of that symbol won't update anymore. Then we cannot undo what we did, not even by right-clicking and choosing Undo. Do you want the file to replicate it?

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Explorer ,
Oct 11, 2018 Oct 11, 2018

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The thing is, i dont understand how the undo command works here. it's not a regular undo, that's for sure. Now that i've found the option in the right click menu (very unintuitive place) it just doesnt seem to work how one would expect.

Last thing that happened a couple of minutes ago was, I pressed several times ctrl + z  and didnt notice any change until i realize it was undoing things in a different artboard. weird. Sometimes it undo things but not from the las thing i did. its hard to explain because it doesnt make sense. i think Adobe guys should really take a look at the whole undo process because it's very fundamental and it doesn't work well. it's the most critical thing i've found in the program. maybe a way to access the history would be great too.

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New Here ,
Oct 11, 2018 Oct 11, 2018

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This happens for me as well.

Mac, latest OS, latest Adobe XD version. No way to troubleshoot the issue.

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New Here ,
Nov 11, 2018 Nov 11, 2018

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Usually I'm change to other opened software or go to over Adobe XD, and reenter the Adobe XD. but this is not the right answer, I hope some one can tell us to fix this issue

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New Here ,
Apr 11, 2019 Apr 11, 2019

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This happens for me also - it must be happening to a large amount of users by the looks of things.  I generally find XD quite buggy - like saving it and re-opening the next day to find work all messed up, or pushing changes to a symbol only for the wrong changes to be pushed.  This bug in question, not being able to Ctrl+Z is very frustrating as I can't undo a mistake.

Please don't ask to tell the steps.  It's quite simple:

Press Ctrl+Z - expected outcome, step is undone. Actual outcome, nothing happens.

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Explorer ,
Jun 25, 2019 Jun 25, 2019

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Having this bug also. Infuriating.

Mac OSX 10.14.1 - newest version of XD

Never had this problem before. If I save the file, close and reopen the issue is resolved. It seems to happen after a period of time, and is not systematic.

Only having the issue on a single (larger) file with a lot of artboards.

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New Here ,
Jul 02, 2019 Jul 02, 2019

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Same problem.

Ocurred when you have a component created in 'active' tab and try duplicate it using key alt. CTRL + Z, CTRL + C, CTRL + V, Alt and others key shortcuts stop working.

Is necessary restart AdobeXD.

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