Unexpected crashes on Windows 10

Community Beginner ,
Jul 23, 2021 Jul 23, 2021

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File: AdobeLogs_20210723_062619_155-win.zip

Good Day, the referenced file was uploaded with the log tool Adobe provides.

Unfortunately I am unable to use the AdobeXD application since a security update on Windows 10 it seems.

Any advice?

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Adobe Employee ,
Jul 26, 2021 Jul 26, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Thanks for sharing the logs, we'll check the logs and share the next course of action. Meanwhile, please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue.

 

Regards

Rishabh

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Community Beginner ,
Jul 27, 2021 Jul 27, 2021

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Unfortunately I have not been able to successfully run XD yet. I followed the instructions -- I suspect it happened after a Windows Security Update.

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Hi izzi_1753,

 

Thanks for trying the steps shared. Could you please share the version of XD and the your operating system specifications so that I can go ahead and escalate the issue to the team for further investigation?

 

I will try my best to help.

 

Thanks,

Harshika

 

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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LATEST

XD: It was the latest AdobeXD, I had automated updates switched on

======================

Laptop and Windows Detail:

Dell Laptop, Latitude 5580

Processor Intel(R) Core(TM)i7-7820HQ CPU @2,90GHz

Installed RAM: 16 GB

Windows 10 Pro

Version 1803

OS build 17134.1304

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