Updating the shared links

New Here ,
Feb 09, 2021 Feb 09, 2021

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I am unable to update an existing prototype after making design changes. The only option after selecting share again is to create a new link. It works sometimes, but if I save the file the update link option is gone, only create new link is available. This issue itself makes the whole sharing experience less than optimal as we have to create new links over and over again. Clients don't like that, the dev team doesn't like that. I am on a Mac, latest version of everything.

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi there,

Sorry to hear that you are facing with updating of links, hope you not doing save as of the file which will erase the existing links. I tried reproduce the issue but couldn't recreate. could you please share following details for better understanding of the issue 

1. Which version of XD you are currently working on?

2. Mac OS version ?

3. Is it file specific or happening with all the files ?

4. Please collect the logs using https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share with us (You can save in  creative cloud or dropbox and share us the link)

 

Regards,

Rajasekhar

 

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi Will,

 

I would like to follow up on your issue here. Would you mind telling us if you are still experiencing the issue or it has been resolved? Please feel free to update the discussion if you need further assistance fron us.

 

We would be happy to help.

 

Thanks,

Harshika

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