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Urgent Help Needed: All Files Lost after Cancelled Creative Cloud Membership

New Here ,
Feb 15, 2023 Feb 15, 2023

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Hi there, 

the company I work at canceled the creative cloud membership and now ALL the files are gone. I can't even find them in the deleted files folder. I need help desperately. That's years of work gone. Please tell me there's a way of recovering them.

 

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Data loss

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correct answers 1 Correct answer

Adobe Employee , Feb 15, 2023 Feb 15, 2023

Hi @Jenny23585019i1su 

 

I understand how stressful and upsetting it can be to lose years of work due to circumstances beyond your control. If you're unable to access the files from the business profile, you can ask the Admin to reclaim the asset for you by following the steps shared here https://helpx.adobe.com/enterprise/using/asset-reclamation.html 

 

I hope you're able to retrieve your work successfully.

 

Thanks

Rishabh

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Adobe Employee ,
Feb 15, 2023 Feb 15, 2023

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Hi @Jenny23585019i1su 

 

I understand how stressful and upsetting it can be to lose years of work due to circumstances beyond your control. If you're unable to access the files from the business profile, you can ask the Admin to reclaim the asset for you by following the steps shared here https://helpx.adobe.com/enterprise/using/asset-reclamation.html 

 

I hope you're able to retrieve your work successfully.

 

Thanks

Rishabh

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