【VERSION 50.0.12 xd】You're disconnected. Check your internet connection and try again.

New Here ,
Apr 18, 2022 Apr 18, 2022

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About New Version : 50.0.12

 

Prototype sharing was possible until the previous version (49.0.12).


However, when I updated to the latest version, I couldn't share the prototype even with the same data ...
Error message

```
You're disconnected. Check your internet connection and try again.
```


How can I repair it?

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New Here ,
Apr 18, 2022 Apr 18, 2022

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Of course, it is connected to the internet.

Also, if I open the data in the previous version (49.0.12), I can share it,

but in the latest version, I can't share the data ...

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Adobe Employee ,
Apr 18, 2022 Apr 18, 2022

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Hi @Masahiro Hattori, hope you are doing well and thanks for reaching out to us.

Can you please share more details on this?

Your OS version and is it happening with all the files or any specific file?

Did you try Signing out of XD and CC Desktop?

 

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New Here ,
Apr 18, 2022 Apr 18, 2022

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Thank you for your support reply.

 

The OS of my PC is macOS Big Sur (ver 11.6.1).


Until the version of xd was [49.0.12] , prototypes could be shared with all data.
But after updating to version [50.0.12] , I can't share the prototype ...

 

My company friends are in trouble in a similar situation ...

please help me…

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New Here ,
Apr 18, 2022 Apr 18, 2022

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@Anupriya Sebastian 

I tried the advice I received, such as signing out, but it didn't improve ...

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Adobe Employee ,
Apr 18, 2022 Apr 18, 2022

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Hi @Masahiro Hattori Sorry for the inconvenience caused! Is it possible for you to connect to a different network and try?  If then please try connecting and let us know if that helps.

And also please let us know if it's happening with all files or with this file?

Will try our best to help.

 

Thanks,

Anupriya

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Hi @Anupriya Sebastian 

I'm an office worker, and the information control of the company is strict,

so it's not easy to connect to other networks ...

I've suggested a solution, but I'm sorry I couldn't do it.

 

My account is a contract in Japan and is an enterprise account.

 

Currently, I am investigating the cause with the support of Adobe in Japan.

Share when you know the cause of this symptom and how to solve it

 

Thank you for your support.
Masahiro Hattori

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