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Version History Bug

New Here ,
Jan 23, 2024 Jan 23, 2024

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Version History in some cloud documents is no longer accessible. Getting the empty state. I know others had this issue a few months back and Adobe was able to solve it, but not sure what the fix was. 

Screenshot 2024-01-23 at 7.06.21 PM.png

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Data loss , Open and save docs

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Hi,

 

Sorry to hear about the trouble. Can you confirm if it's happening with multiple or specific files? Have you tried signing out and signing in again. Please ensure you're signed with the correct Adobe ID.

 

Thanks

Rishabh

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Explorer ,
Feb 11, 2024 Feb 11, 2024

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Did you get enough information on this to hand it over to the developers or are there soime details missing? 

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Explorer ,
Feb 09, 2024 Feb 09, 2024

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Same here – lost hundreds of documents, thousands of versions. Zero hope. 

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