Version history of my document is all from the same date

[S_Darsow]

Today as i opened my XD-document i had to discover that the whole version history is named by the same date all of a sudden. And indeed, every version I open looks the same! Is it somehow possible to restore my marked versions? What could be the reason that this happened?!

[Myra Ferguson]

If you go to the Creative Cloud Website, open your XDC file there, and click on the clock icon for the Timeline, does it show the same dates and times there?

Here's more information on version history in Adobe XD:

• Versioning FAQ

[S_Darsow]

Hi Myra, thanx for the quick response … the timeline that i can see on the Creative Cloud website is different. Here i can see different dates and if i open them they show different states of the document. Never tried to reach my data this way. So far, so good … but why is that happening? How can i reach the correct timeline using the XD app?

[HARSHIKA_VERMA]

Hi @S_Darsow,

Thanks for trying the suggestion shared by our expert. Would you mind confirming if it's happening with every file or with this specific file? Please share the version of XD and the operating system you're working on.

We will try our best to investigate the issue.

Thanks,

Harshika

[S_Darsow]

Hi Hershika, 

The problem appears also with other projects, at least two documents with a longer history as far as i can see for the moment. In the first case, everything I did in 2023 ist correctly documented in the timeline. For the last year there's only data from 23.06.2022. In the second case everything in the history is from 02.12.2020.

I am working on mac OS Ventura 13.0.01.

The app updates automatically, so I am now working with XD 56.0.12

Hope that helps an you can find a solution for this problem.

Thanks, Sven

[HARSHIKA_VERMA]

Thanks for sharing the requested info. Is it possible for you to share the XD file with me over a private message so that I can check on my end?? If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me.

We will try our best to help.

Thanks,

Harshika

[S_Darsow]

Hi Harshika, I only can share one document as it is not confidential but rather published since a while (but it has the same problem!). I am not sure how to share the document best … can i just share it as a Adobe Cloud document and make you a collaborator? If i make a local copy, the history will be lost anyway, right? Therefore i would need your E-Mail-adress … Thanx!

[HARSHIKA_VERMA]

Thanks for the confirmation. Yes, please send it to my email address: haverma@adobe.com.

I will try my best to look into the issue.

Thanks,

Harshika

[S_Darsow]

Good morning, the invitation has been sent to your mail-adress … hope you can identify the problem! 

[HARSHIKA_VERMA]

Thanks for sharing the requested file. Yes, on my end, the version history also shows the same date and time for 2021. When have you created this document? Is it in 2021?

We'll try our best to investigate the issue.

Thanks,

Harshika

[S_Darsow]

Yes, the document has been created in spring and summer 2021.

Thanks, Sven

[HARSHIKA_VERMA]

Thank you for sharing the info. I am checking with the team about the problem. I will keep you posted as soon as I hear back from the team.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi @S_Darsow,

We appreciate your patience. Could you please generate logs from the log collector tool and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that I can attach the logs to the bug for team's investigation?

We will try our best to help. 

Thanks,

Harshika

[S_Darsow]

Hi Harshika,

i will send you the requested information via e-mail as soon as the upload to our file server has finished. Please note that the E-Mail adress is not the same as the one attached to my adobe cloud subscription … at least the company name in the adress is the same, so i hope you will not have any issues connecting the data to this thread.

Thanks Sven 

[S_Darsow]

Hi Harshika, since i didn't hear anything from you since our last dialogue I just wanted to check in if you received my e-mail and the requested Log-data and if there is anything i can do to support the process.

Thanx Sven

[HARSHIKA_VERMA]

Hi @S_Darsow,

Apologize for the delayed response, and thanks for sharing the logs and inviting me to the XD file. The bug is still under investigation, and the team is working on it.

I will let you know if we need any additional details from you and will keep you posted on the bug update.

Thanks,

Harshika

[S_Darsow]

Good morning Harshika,

is there any progress concerning the timeline-bug that i reported? Am i the only person in the adobe universe having this problem? I really have to say that this is … or better was in the current situation … a core functionality working with XD. Collaboration hasnt become easier as the timeline isn't reliable anymore. Hope to hear from you and your team soon … Thanx Sven

[S_Darsow]

Good morning,

i am very disappointed that since 2 months there is no further answer to my problem here. Is my problem not important enough or to complicated? Please let me know … 

[HARSHIKA_VERMA]

Hi @S_Darsow,

We apologize for the delay in response. We understand how frustrating it could be for you. We are still investigating the issue. Could you please send me an invite again for both documents, as I would need to invite the development team to reaccess the document to check the history status?

We will make sure to investigate further and share the updates with you again. We will make every effort to help you with the documents.

Thanks,

Harshika

[S_Darsow]

Hi Harshika,

i just invited you to one of my documents that is not confidential with yout e-mail haverma@adobe.com

There are already two collaborators listed, see the screenshot below.

Hope you can find the problem soon.