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We can't verify your subscription status

New Here ,
May 25, 2023 May 25, 2023

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Hello I need urgent help as I have assignments due in a week!! I am not sure how this happened and how to fix it. Whenever I open Adobe XD it says "we cant verify subscription status. I tried logging in my adobe creative cloud  however it would not load and kept on saying error. I'm also logged out of all other apps such as illustrator and indesign. how do i fix this???

 

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Adobe Employee ,
Jun 13, 2023 Jun 13, 2023

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Hi @Allyson5D0C ,

 

We're so sorry to hear about the trouble and the delayed response. Are you still getting this error? If yes, please try the suggestions shared in this discussion and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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