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Web Browser won't launch from XD, unable to access Help or webkits

New Here ,
Dec 02, 2019 Dec 02, 2019

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Any links in Adobe XD that should open a web browser won't launch.

Two examples of items I needed to access:

≡ (Menu) >Get UI Kits>Wireframes > nothing happens

≡ (Menu) >Help>XD Help> nothing happens

Everything that I can find in the application that links out to a web browser is not working. Any ideas?

 

Windows 10

Default Browser is Chrome

XD version 24.4.22

The problem existed prior to updating to 24.4.22 (I thought updating would solve the problem but it did not.)

 

 

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Adobe Employee ,
Dec 02, 2019 Dec 02, 2019

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Hi there,

 

We are sorry to hear you are facing trouble launching web browser from Adobe XD. We would request you to please try sign out of Creative Cloud and Adobe XD app and sign back in. We would also request you please do a restart before sign in.

 

Let us know if that helps. 

 

Thanks,

Harshika

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New Here ,
Nov 02, 2021 Nov 02, 2021

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Hello there! I tried this method but I still can't open the my UI kit links. Which means my browsers don't work with XD. I also tried changing my default browsers, Opera and Chrome both show error page after loading for long time. 

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