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WEIRD BUG: Crash report dialogue appears on program launch with no crash having happened

Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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Is this happening to anybody else where XD brings up a Crash Report dialogue every time you open it when in fact there was no crash.

 

I close XD normally and when I open it again at a later time, there is a Crash Report dialogue that appears. Check the attached image.

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Crash on windows

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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I have a similar problem.... I'm trying to open a file and there is a crash always. Please fix it asap! I need to do a presentation today! 

 

Screen Shot 2020-11-17 at 10.14.14 PM.png

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Adobe Community Professional ,
Nov 18, 2020 Nov 18, 2020

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Hi, what version of Adobe XD are you using?

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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Hi, the lastest 35.0.12.14

 

I updated last night...I was working online with 2 more friends..and 2 of us have the same problem (we have mac) and the other one not have any problem (she has windows)

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Adobe Community Professional ,
Nov 18, 2020 Nov 18, 2020

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Does this problem occur with all files or only with some particular files?

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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All files...local and online...

 

I just fixed it...I had to uninstall adobe xd and then i shut down the computer. I turned on and i installed adobe xd it again.. now is working fine.

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Adobe Community Professional ,
Nov 18, 2020 Nov 18, 2020

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Thanks for the information and for sharing your solution with the whole community. We will continue to work to try to resolve this problem definitively. If you need help in the future, please contact us 🙂

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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Thanks for your help

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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I just fixed it...I had to uninstall adobe xd and then i shut down the computer. I turned on and i installed adobe xd it again.. now is working fine.

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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LATEST

Hi Theunis,

 

Sorry for the delay in response. Would you mind telling us the OS and XD version of your machine? Could you please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the url with us? 

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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As of the last 2 Creative Cloud updates, every time I open XD, it begins with a crash report dialog. 

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New Here ,
Nov 04, 2020 Nov 04, 2020

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yep...same here. can't find a solution that doesn't require an IT team

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