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White empty menu starting XD Macbook (new installation)

Explorer ,
Feb 17, 2021 Feb 17, 2021

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After installation a white, empty menu or a macbook. And no solution via the helpdesk. Really bad. And turns out to be a long-term problem. Do not come up with an excuse now, but provide a suitable solution. No reinstallation or formating of an OS. The problem has been with other users for much longer. Shame for such an expensive product.Schermafbeelding 2021-02-18 om 08.53.20.png

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Crash on mac

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correct answers 1 Correct answer

Explorer , Feb 19, 2021 Feb 19, 2021
Eureka, found the solution. Without the help of ADOBE helpdesk. What a mess that remains from previous installations. Item may be closed.

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Explorer ,
Feb 18, 2021 Feb 18, 2021

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Since 2019 see screenshotSchermafbeelding 2021-02-18 om 09.03.38.png

 

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Explorer ,
Feb 19, 2021 Feb 19, 2021

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Eureka, found the solution. Without the help of ADOBE helpdesk. What a mess that remains from previous installations. Item may be closed.

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