White screen on launch in XD version(21.2.12.3).

[erhank44552439]

After last update ı can't open my Xd. When I click the Xd first thing ı saw is a white screen and  after 10-12 seconds  xd shutdown itself

The Title was edited by Moderator.

[italosan]

Hi, have you tried to follow this guide made available by Adobe? Adobe XD launches into a white screen on Windows 10

[HARSHIKA_VERMA · Accepted solution]

Hi Erhan,

We're sorry to hear you're having trouble launching Adobe XD. In addition to what Italo has mentioned, please try restarting the system. Sometimes the issue is getting fixed after restarting the machine.

Please let us know if that helps you.

Thanks,

Harshika

[erhank44552439]

ı fixe the problem thanks

[HARSHIKA_VERMA]

We're glad you're back on track. Please feel free to reach out to us in the future for any query related to Adobe XD. We'd be happy to help.

Thanks,

Harshika

[italosan]

We are really happy that your problem with Adobe XD has been solved. For any future help, please contuct us

[cashon_inu]

hello... italosan​ bagaimaana cara anda mengatasi error white screen di adobe xd ?? saya sudah mencoba banyak cara namun masih belum berhasil

[italosan]

Hi, if you're referring to the guide I posted above, yes, it works. But sometimes it is only necessary to restart the operating system.

However, another solution may be to update the Creative Cloud app or uninstall Adobe XD with Creative Cloud Cleaner Tool, a software that to delete every single file of the software chosen to be uninstalled.

[cashon_inu]

saya sudah mencobanya, namun belum berhasil juga. sungguh membuat saya bingung

[HARSHIKA_VERMA]

Hi cashon_inu,

We're sorry to hear you're facing trouble using Adobe XD and getting a white screen. Thank you Italo Sannino for your contribution on this post. We really appreciate it.

In case the above solution is not working for you. I'd suggest getting in touch with our support team for 1:1 assistance using this link: Contact Customer Care and let us know if you face any issues connecting with them. We'd be happy to help.

Thanks,

Harshika

[cashon_inu]

bagaimana cara anda mengatasinya ??