Why can't I download adobe xd free plan now?

[Sertrick]

Why can't I download adobe xd free plan now?

[Ares Hovhannesyan]

Can you give us more details. Do you have Adobe ID license? Are you downloading Adobe xd from Adobe Creative Cloud

[Sertrick]

Yes, I downloaded it through Adobe Creative Cloud.

But before that I had access to Plan Free, where I was normally able to hit the download button on Creative Cloud.

Before this problem, I tried to try it by pressing the 7-day trial of the full version.

On the same device, I was able to use Plan Free normally after the trial period expired.

but now On my new laptop I can't download it through Adobe Creative Cloud.

[Ares Hovhannesyan]

Check your active sessions in your from your Adobe ID website. Deactivate if you have more than 2. Sign in/out into your account and try again. 

[Sertrick]

First of all, thanks for the above guidelines.

Initially, I tried to follow the above method. But it still doesn't work.

[patricekaufmann]

I am having the same problem. I can't download it from within the app or by clicking the link on https://www.adobe.com/de/products/xd/pricing/starter-plan.html (which btw. also leads to the app). 

Is the free version supposed to be available still?

[HARSHIKA_VERMA · Accepted solution]

Hi @patricekaufmann,

We are sorry for the trouble. XD starter plan remains available for people learning UI/UX designers who have limited needs to share or collaborate with others. You can continue using XD Starter by launching XD manually (from the Windows Start menu or macOS Dock/Launchpad)

Please let us know if you need further assistance.

We would be happy to help.

Thanks,

Harshika

[Kathy2647376948kb]

Hi, Is this no longer available for new users?

[Tanzila0101]

Hi, Today I uninstalled XD and tried to install it again... But I can not install XD... How to get the starter plan again?

[stevant49914059]

I had the same experience. Couldn't update on Starter Plan at all, uninstalled and then I couldn't install again. It shows that Adobe XD is not available anymore in my country but I used Starter Plan so far without any problems.

[patricekaufmann]

As many other people have already replied, this work-around does not solve the actual problem. The actual problem is that we are not able to install / upgrade Adobe XD without an active subscription. Launching the installed application works just fine.

[stef266005922xbe]

You practically force us to pay in the conditions in which we do not use it professionally, I recommend figma for those who have this problem

[stevant49914059]

I can't even install it, it says it's not available in my counry. Paid or free. I really wish someone from the team addresses this.

[defaultzthaxw7zuee9]

even figma is not for free anymore 😕