why i can't download plugins in adobe xd ?

[mamalim95785802]

hello,

i draw a design for my my website then i wanna export that to html , css and ... but when i go to plugins its show : something went wrong close the window and ... !

also i have internet.

please help me !

[alisterblack]

Discussion moved from Enterprise & Teams to Adobe XD

[italosan]

Hi, have you tried installing and installing Adobe XD again? Or did you check for new updates?

[mamalim95785802]

yes, the program is up to date. also i unistall that and install again, but no difference

[HARSHIKA_VERMA]

Hi Mamalim,

Sorry to hear that you're unable to use XD plugins and getting the error message. Thank you for performing the initial troubleshooting procedure. I would like to know a few more details like:-

• Is it happening with a specific plugin that you're trying to download or with any random plugin?
• What is the OS and XD version of your machine?

Awaiting your response.

Thanks,

Harshika

[raj718]

hey there, 

               i also facing same problem with my xd.

• whenver i tap onto addons>plugins the screen pop on my monitior with a message something went wrong

               and also

• whenever i save any of my progress that i done in xd to computer and open it then i face with a message we facing error on opening this file (error : code 47) ..

help me with that !! 

[NOTE: i tried on uninstalling it and installing then also it again starting with that problem that , i am runing it in windows 10,

i also done with a steps given in adobe forum none of these steps solve my problem so, please reply with a new which also excite users to do i bored on doing that steps which never solved my problem till now.... hope i get to know with great response : ) ]

Thanks,

RaJ

[Darwin5EB2]

I installed and the icon doesn'tt appear on the plugins panel. I already unstalled and re install , I encounterd the same issue.

[Rishabh_Tiwari]

Hi Darwin,

We're so sorry to hear about the trouble. Please try the suggestions shared here https://helpx.adobe.com/xd/kb/issues-installing-xd-plugins.html and let us know if this helps or if you need any further assistance.

Regards

Rishabh