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Windows 10 XD crashing on launch

jsmith_0719
Explorer ,
Nov 23, 2020 Nov 23, 2020

Hello all,

Anyone else having an issue with XD crashing on launch? I rebooted and that did not help. It just hangs at a blank start screen.

 

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correct answers 1 Correct answer

jsmith_0719
Explorer , Nov 23, 2020 Nov 23, 2020

Hello, thanks for checking back. I uninstalled XD and reinstalled and it is working fine now.

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Rishabh_Tiwari Adobe Employee
Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

Hi there,


Sorry to hear about the trouble. Could you please try the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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jsmith_0719
Explorer ,
Nov 23, 2020 Nov 23, 2020
In Response To Rishabh_Tiwari

Hello, thanks for checking back. I uninstalled XD and reinstalled and it is working fine now.

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Rishabh_Tiwari Adobe Employee
Adobe Employee ,
Nov 23, 2020 Nov 23, 2020
LATEST
In Response To jsmith_0719

Glad to hear that! Feel free to reach out if you have any other issues or questions. 

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Resources
XD is Crashing
XD is crashing with white screen on Windows
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XD is crashing on MAC
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Upcoming and ongoing changes in XD
What has changed with XD starter plan
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Migrate design system to creative cloud libraries
XD Daily challenge
XD Daily Creative Challenge
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