Windows XD is not copy pasting

Participant ,
Mar 09, 2022 Mar 09, 2022

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I am not able to copy paste betwen files. I will like to copy from a local file and paste it to a cloud layout. Should I uninstall and reinstall XD? I have rebooted multiple times and tried to troubleshoot but still happening.

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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Hi there,

 

We are sorry to hear you are having trouble with XD copy paste operation and We would like to know a few more details in order to investigate the issue-

1. XD Version

2. OS platform

3. What data it is that you are copying, Is it an image or a text ?

Also, look at the following post

https://community.adobe.com/t5/adobe-xd-discussions/paste-doesn-t-work/td-p/9064688

 

Thank you,

Roopa Patil

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Participant ,
Mar 10, 2022 Mar 10, 2022

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XD Version: 48.0.12.10

OS Version: Windows 10/ 19043.1348

Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz

 

I am copying only vector art and text from a local XD layout to a cloud XD layout.

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Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

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 Hi syeds,

 

please update your XD app to latest 49 version and check, if you are still facing the issue- please collect the logs using the following tool: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and upload the file to CC, Dropbox, or Google drive and share the link over a private message.

 

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