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Won't launch Adobe XD

New Here ,
Nov 12, 2020 Nov 12, 2020

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I have the last version of Adobe XD.

When I try to launch the software this screen appears and i do not know why

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Adobe Employee , Nov 12, 2020 Nov 12, 2020
Hi Robert, Sorry to hear about the trouble. Could you please uninstall XD using cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Once uninstalled, please re-install XD and let us know if this works or not. If it still doesn't work, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html Regards Rishabh

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Adobe Employee ,
Nov 12, 2020 Nov 12, 2020

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Hi Robert,

 

Sorry to hear about the trouble. Could you please uninstall XD using cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install XD and let us know if this works or not. If it still doesn't work, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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