Work modifications are not syncing.

Report · Apr 25, 2018

Adobe xd work is not synchronized.

Cloud cc exists as a different version of the file.

What should I do?

Modifications made in Windows are not reflected in the Mac.

It is not an Internet network problem.

Windows 10

mac 10.13.4

Report · Apr 27, 2018

I am checking with the team. Will get back as soon as I hear from them.

Does this happen with all files or just some?

Report · May 23, 2018

This problem occurs in all files. Whenever I have a problem, I save the file under a different name and upload it back into the cloud.

I will collect log information and contact you again.

Preran, Thank U.

Report · May 24, 2018

Thank you. Do keep me informed.

Thanks,

Preran

Report · Jun 07, 2018

Good morning.

Mac and Windows load files.

I hope the problem is resolved as soon as possible.

Thank you.

Report · Jun 08, 2018

I have filed a bug for you with the team for investigation.

Report · Apr 27, 2018

Can you provide us with the log files using the Log collector tool? Log Collector Tool

After you have the log files, upload them to a shared location such as CC, Google Drive, or Dropbox and share the URL with us.

Thanks,

Preran

1 Correct answer