XD 43 gets stuck when try to open a file.

New Here ,
Sep 09, 2021 Sep 09, 2021

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I got a problem when open any XD file, it will stuck in there forever, tried to Create New file but it also won't appear

Tried re-install many time, tried Adobe Clean Tool but won't work

 

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Adobe Employee , Sep 09, 2021 Sep 09, 2021

Hi there,

 

Sorry to hear about the trouble. Could you please try the steps shared below:

 

  1. Sign out of XD and Creative Cloud Desktop app.
  2. Close CoreSync process from the Task Manager/Activity Monitor.
  3. Reboot your computer.
  4. Sign back in on the Adobe Creative Cloud Desktop app and launch XD from there and let us know if you are able to access the file or if you need any further assistance.

 

Thanks,

Madhumati

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please try the steps shared below:

 

  1. Sign out of XD and Creative Cloud Desktop app.
  2. Close CoreSync process from the Task Manager/Activity Monitor.
  3. Reboot your computer.
  4. Sign back in on the Adobe Creative Cloud Desktop app and launch XD from there and let us know if you are able to access the file or if you need any further assistance.

 

Thanks,

Madhumati

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Hi Milosz5EFB,

 

Hope you're doing well. 

 

We would like to follow up on your issue. Are you able to resolve the issue by following the steps suggested?

 

Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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