XD 43 stuck on syncing on a file.

Community Beginner ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

Hi,

 

I waiting syncing in XD more than 30 minute. My team have a problem same and only one problem with this file.

Anyone that have a solution to my problem?

 

Thank you.

 

XD version  43.0.12.14

Creative Cloud Sync. 4.19.0.12

Ratchanun5C1F_1-1630732763173.png

 

<Title renamed by moderator>

 

TOPICS
Product performance

Views

198

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 05, 2021 Sep 05, 2021
Hi There, Sorry to hear about the trouble. If you have other collaborators in your team working on the same file, please ensure that they have the latest version of XD. If it still doesn't work, please try the steps shared below: Sign out of XD and CC Desktop app. Close CoreSync and All Adobe-related processes from the Task Manager. Reboot your computer. Sign back in on the CC Desktop app and launch XD from there. Let us know if this helps or if you need any further assistance. Rega...

Likes

Translate

Translate
Adobe Employee ,
Sep 05, 2021 Sep 05, 2021

Copy link to clipboard

Copied

Hi There,

 

Sorry to hear about the trouble. If you have other collaborators in your team working on the same file, please ensure that they have the latest version of XD. If it still doesn't work, please try the steps shared below:

 

  1. Sign out of XD and CC Desktop app.
  2. Close CoreSync and All Adobe-related processes from the Task Manager.
  3. Reboot your computer.
  4. Sign back in on the CC Desktop app and launch XD from there.

 

Let us know if this helps or if you need any further assistance.

 

Regards,

Chethan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

Copy link to clipboard

Copied

LATEST

Hi Ratchanun5C1F,

 

Hope you're doing well.

 

It's been a while we haven't heard back from you. We would like to follow up on your issue, are you able to resolve the issue by following the steps suggested.

 

Please feel free to reach out to us in the future for any query related to XD.

 

We would be happy to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines