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XD 55 not launching and shows error "you have been signed out".

Community Beginner ,
Oct 19, 2022 Oct 19, 2022

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Hello

 

All of a sudden my Adobe XD is not working anymore. I keep getting the same mssage that I have been signed out and then i can't do nothing, because it disables everything and the program freezes. I already tried to uninstall and reinstall latest Creative Cloud. I did the same with Adobe XD but the problem is still there. Every other app works without any problems.

 

error.jpg

 

How to solve this problem?

 

Thank you and best regards,

Toni

 

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correct answers 1 Correct answer

Community Beginner , Oct 21, 2022 Oct 21, 2022

Hello

 

I can see the apps tab in Creative Cloud and login works there without any problems. It could be some weird bug I guess. Today for example XD works again. I know because I can see this icon again (screenshot attached below). And also if I go under Help Tab in XD, I can see that I am logged. I am also not getting "signed out" error message anymore.

 

Signed in.jpg

When it is not working, this blue circle dissapears and I know immediately that XD won't work. Why it is not connecting is really a mistery. And

...

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Hi @ToniBG,

 

We are sorry to hear you're having trouble using XD. Would you mind telling us the version of XD installed on your machine and the details of your operating system?

 

Please try the below steps in sequence-

 

  • Quit XD from Task manager/ Activity Monitor.
  • Close all related XD and Creative cloud processes.
  • Sign out of the Creative Cloud Desktop app and XD
  • Restart the machine
  • Sign back in and launch XD from the Creative Cloud Desktop app.

 

Let us know if that helps. We're here to help.

 

Thanks,

Harshika

 

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Community Beginner ,
Oct 19, 2022 Oct 19, 2022

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Hello

 

Yesterday it worked for a while again but today I am not able to do anything in XD. I get the same "signed out" message.

 

INFO

- XD version: 55.0.12.9

- Windows 11 Home / version 22H2 / OS build 22621.674

- Processor: AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz

- Nvidia GeForce RTX 3070 Laptop GPU / Studio Driver Version 522.30

- 32GB ram

 

Also when I try to sign into XD, I get stuck with the loading window. It keeps loading and nothing happens. If I close the window, I get the "signed out" message.

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Community Beginner ,
Oct 19, 2022 Oct 19, 2022

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And I forgot to mention that I have tried everything you mentioned several times and it didn't solve the problem.

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Adobe Employee ,
Oct 20, 2022 Oct 20, 2022

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Thank you for sharing the requested info, @ToniBG.  It appears you're on a Teams subscription. Could you please generate a log, upload them to a shared location such as CC or Dropbox and share the URL with me over a private message?

 

Can you launch XD on another machine, like Windows 10, to confirm if it's not an issue with the operating system? Is anybody else from the team also experiencing the same problem?

 

Please try the steps suggested in this article and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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My coworker is using Windows home 11 as well and the latest XD version without any problems.

I have generated the log file. I sent it to you over a private message.

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Adobe Employee ,
Oct 20, 2022 Oct 20, 2022

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Thank you for sharing the logs, @ToniBG.  Would you mind checking if you're able to login to any other Adobe apps? Please ensure you're also logged in with the correct Adobe ID.

 

I will try my best to help you.

 

Thanks,

Harshika

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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We also tried the latest Adobe XD on some other desktop PC with Windows 10 Pro (21H1) and it works without any problems.

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Adobe Employee ,
Oct 20, 2022 Oct 20, 2022

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Hi @ToniBG,

 

Would you mind also trying the steps suggested in this post; https://community.adobe.com/t5/enterprise-teams-discussions/enable-the-apps-tab-in-creative-cloud-de...?

 

Let us know if that helps.

 

Thanks,

Harshika 

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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Hello

 

I can see the apps tab in Creative Cloud and login works there without any problems. It could be some weird bug I guess. Today for example XD works again. I know because I can see this icon again (screenshot attached below). And also if I go under Help Tab in XD, I can see that I am logged. I am also not getting "signed out" error message anymore.

 

Signed in.jpg

When it is not working, this blue circle dissapears and I know immediately that XD won't work. Why it is not connecting is really a mistery. And it is quite annoying, especially if you have deadlines.

 

Hope this information helps.

 

Best regards,

Toni

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Glad to hear you're able to login to XD. Please let us know if you need assistance again. We'll try our best to help.

 

Thanks,

Harshika

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