XD (56.1.12.1 arm64) freezes on closing

[Kobozy]

My Adobe XD app on MacOS Ventura 13.4 keeps draining my CPU (MacOS shows high energy consumption) even when it is minimized. When I want to close the application, it freezes and continues to drain the CPU. I have to force quit XD to get to the normal.

I tried the Creative Cloud Cleaner tool, restarted the computer many times, but nothing helped. I am attaching the console log and crash dump for investigation. Please help. Peter

[Kobozy]

Is there anyone from Adobe who can help me? This is unbelievable, that after paying 12 € each month nobody wants to help me with my problem.

[elegant_leader5EE4]

Hi Kobozy,

We are always here to help you.

Today we have released XD 57. Request you to please update to XD 57.

Let us know if this fixes your issue. If you're still facing this issue, please share us the console and dump as attached for XD 56.1

Regards,

Nawneet

[Kobozy]

Hi @elegant_leader5EE4 , I updated to XD 57, but it did not help. I am attaching console log and crash dump and I ask you for a fix. Thank you.

[Kobozy]

Hi @elegant_leader5EE4 , do you have any updates regarding my problem?

[Kobozy]

Hi, @elegant_leader5EE4 . You wrote on Jun 06, 2023, that "We are always here to help you.". Since then, 3 weeks have passed and I still do not have any clue or feedback from Adobe on how to solve my problem with XD. Did you check my logs? It there something suspicious? Do you have any advice what to do next?

[elegant_leader5EE4]

Hi Kobozy,

I'm really sorry for the delay in response. I was on leave so had limited access.

Our engineers have looked into your logs and we have release new verion of XD 57.1 with some fixes and minor improvements.

I request you to please update to XD 57.1 and see if it fixes your issue.

Please do write to us if issue still persists.

Regards,

Nawneet

[Kobozy]

Hi @elegant_leader5EE4 , I have updated Adobe XD to 57.1 as you suggested, but there is no difference, XD freezes on closing. I am attachning the log files. Please let me know how is this possible - is it perhaps some kind of my specific issue? Aren't there any other MacBookPro M1 Max useres of XD with the same problem? 

Regards,

Peter

[Kobozy]

Hi @elegant_leader5EE4 , I am so frustrated about this issue. It's almost 3 months and still no relevant answer, just "try another update". I need to know if this bug is some kind of my computer's specific issue or if it is a reproducible error. Aren't there any other MacBookPro M1 Max useres of XD with the same problem? 

[HARSHIKA_VERMA]

Hi @Kobozy,

We apologize for the frustration. We would feel the same in your situation. I have logged a bug for the issue, and the team is actively working on this issue on priority.  

Thank you so much for sharing logs and crash dumps. If possible, please also generate Adobe logs and share them with us by uploading the file to a shared location such as CC or Dropbox and sharing the URL with me.

I will keep you posted on the bug update.

Thanks,

Harshika

[Kobozy]

Hi @HARSHIKA_VERMA , thank you for your answer. The Adobe logs are uploaded in the file AdobeLogs_20230807_102957_316-mac-GS.zxp

Please, keep me informed about the progress. Kind regards, Peter

[HARSHIKA_VERMA]

Thank you for sharing the logs, Peter. I have attached them to the bug and will keep you posted on the bug update.

Thanks,

Harshika

[Kobozy]

Hi @HARSHIKA_VERMA , do you have any news regarding this issue? Kind regards, Peter

[Kobozy]

Hi @HARSHIKA_VERMA , @elegant_leader5EE4  do you have any news regarding this issue? For a long time I had no update for this issue. Kind regards, Peter

[Kobozy · Accepted solution]

Resolved after reinstalling Mac OS 🙂