XD AND WINDOWS 11

New Here ,
Jun 08, 2022 Jun 08, 2022

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Has anyone managed to use or found a fix for using XD in Windows 11. The minute you start a new document the application quits

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Crash on windows , How to

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022

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Hi @Shaz.Louise ,

 

Sorry to hear about the trouble. Please ensure that you have the latest version of XD that is 51 and you have the latest build installed for the display drivers as per the manufacturer's website. In case you're on the latest version and still it's crashing, please uninstall XD using the Adobe Cleaner Tool and then re-install XD and check if this solves the issue. If this doesn't work as well, please share a few more details like:

 

  1. Is it happening every time while creating a new file?
  2. Once the application quits do you get an option to submit a crash report? If yes, please make a note of the crash in the local time-stamp and share Crash Dump and System Logs 

 

With these details handy, I'll escalate this further to the Engineering team.

 

Regards

Rishabh

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New Here ,
Jun 09, 2022 Jun 09, 2022

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Hi there

I've done everything I can think of.

My drivers are updated, I'm on version 51. I've now done the whole log
collector, cleaner tool thing and still nothing. I don't store on cloud but
have plenty storage on my laptop so it can't be that.

AdobeLogs_20220609_063657_576-win-GS.zxp

Thanks
Shaz


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