XD APP preview font is missing after updating from iphone to IOS13.

Report · Sep 28, 2019

The missing fonts include SF UI Display, SF UI Text, SF Pro Text and other design fonts. Could you please tell me how to operate?

Report · Sep 29, 2019

Hi, have you also updated the Adobe XD app on your smartphone?

Report · Sep 29, 2019

Did you add these fonts previously using an app? On your iOS device can you go into General>Profiles and see if SFUI Display, Text and Pro Text are showing up? If not you may need to install them again.

Report · Sep 30, 2019

I've got the same issue. I'm using SF Pro Display and SF Pro Text in my app design and after update to iOS 13, the XD preview app on my iPhone do not display these fonts. On iPhone with iOS 12 everything is OK.

Report · Sep 30, 2019

Hi there,

we are sorry to hear that you are facing trouble using Adobe XD. Could you please confirm from where you have downloaded the font or you have activated it from Adobe Fonts? I would also request you to please share the information asked by Italo and Celeste so that we can investigate more about this.

Thanks,

Harshika

Report · Oct 01, 2019

After one day of investigation, I think that's iOS 13 problem. On iOS 12.4 everything is OK.

Report · Oct 01, 2019

Thanks for investigation. We would still like to know from where you have downloaded the font or you have activated it from Adobe Fonts?

Thanks,

Harshika

Report · Oct 02, 2019

It's a official Apple font downloaded from Apple website. Also I have new thoughts about the issue. Please check these two links below. I think that is connected to this case.

https://stackoverflow.com/questions/58063480/sanfrancisco-sfuitext-sfui-regular-fonts-issue-on-ios-1...

https://developer.apple.com/videos/play/wwdc2019/227/

Report · Oct 02, 2019

Thank you for sharing the details. We will make sure to share the same with the team for further investigation. We really appreciate your patience.

Thanks,

Harshika

Report · Nov 10, 2019

Hello,

I have updated my iPhone to ios 13 my iPad Air to 12.4.3.

I have updated and installed all SF fonts from the Apple Developer website on my macbook.

When I connect it now with USB to my Macbook and preview my project all my SF Font icons are replaced by a exclamation mark "!".

When I load the Apple XD file from the developer site the same thing happens.

When I disconnect the USB cable and open the preview it gives me as a remark that two fonts are missing i.e. SF Pro Text Regular Italic and SF Pro Rounded Medium.

What can I do as I cannot show my designs currently on my client's devices... I can preview on the macbook without an issue but it is far from ideal.

Thank you,

Evelyn

Report · Jan 15, 2020

I'm having the exact same issue with the AdobeXD app on my iPhone (iPhone Xs, iOS v13.3). Did you figure out how to fix this?

Report · Jun 09, 2020

We are also having the same issue with our prototypes. Sharing prototypes on any mobile device is not possible with SF Fonts (downloaded from Apple). Is there hope that this problem will be solved soon? Otherwise it is not possible for us to work with XD in the future. Since it is a system font, I cannot understand why it causes such problems.

Thanks for your help.

Nadine

Report · Jul 18, 2020

Same here with the apple fonts! Any solution to this bug?

Report · Jul 19, 2020

Hi there,

Sorry to hear about the trouble. Could you please try re-installing the fonts on the iOS device and let us know if that helps or if you need any further assistance? We'll try our best to help you with it.

Regards

Rishabh

Report · Aug 24, 2020

yeah it is take a lot of time for seach and no soultion for that i think you have to pay for A new subscribe to add sf pro into creative cloud

Report · Sep 26, 2020

Any news here? Same issue...

Report · Sep 26, 2020

Here what worked for me. I did remove all my existing SF fonts on my Mac. Then I downloaded latest version here: https://developer.apple.com/fonts/ Then I launched my XD File and had to make sure to really use "SF Pro", not "SF Pro Text" icons. When I exchange all by SF Pro it worked in XD iOS app.

Report · Nov 11, 2020

This is exactly what I had to do. I can only get SF Pro - Regular to work on the Adobe XD for iOS.

Report · Nov 11, 2020

I just rand through the SF Fonts. It appears that all the variations designed for WatchOS work in the XD for iPhone but none of the SF Pro variation.

Here's what works:

SF Pro

-Regular

-Itallic

SF Compact

-All

SF Compact Display

-All

SF Compact Rounded

-All