XD can't load or create cloud documents?

New Here ,
Sep 15, 2021 Sep 15, 2021

Copy link to clipboard

Copied

I'm having trouble with XD. It is not loading my cloud documents, and neither allowing me to create new documents. This happened after I shifted from my old MacBook to a new one. I tried all the troubleshooting suggestions found on this page (https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html), but nothing works. When I try to log out of my creative cloud account from my old MacBook, it says that the creative cloud cannot connect to the Adobe servers. What do I do? Please help as soon as possible as I have an assignment to submit soon, and I cannot do it without XD!!!

Views

135

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 16, 2021 Sep 16, 2021
Hi there, We're so sorry to hear about the trouble. Have you tried re-installing XD? Please ensure that you are signed in with the same email address using which the documents were created. If this doesn't work as well, please contact us directly using this link https://helpx.adobe.com/contact.html Regards Rishabh

Likes

Translate

Translate
Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

We're so sorry to hear about the trouble. Have you tried re-installing XD? Please ensure that you are signed in with the same email address using which the documents were created. If this doesn't work as well, please contact us directly using this link https://helpx.adobe.com/contact.html

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines