Copy link to clipboard
Copied
Hi,
Past two days suddently xd is not opening any of my cloud documents. I have already closing all process form activity monitor in my mac, Updated the creative cloud, and have restarted system as well. Nothing has worked. Kindly suggest a soltuion for same.
Attached is the screenshot for same.
Issue was from my companies Antivirus it was blocking some medai sites. This is resolved now, Thanks for the reply.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi, have you also tried logging out and back in your Adobe account?
Copy link to clipboard
Copied
Yes, I have tried that as well, It did not work. I even cleaned up using adobe cleaner tool, uninstalled and reinstalled all apps. Still there is no luck.
Copy link to clipboard
Copied
Hi, thank you for your reply and for providing us with more information. They are really useful for us. Have you tried with a different internet connection?
Copy link to clipboard
Copied
Yes I have tried with three different internet connections as well.
Copy link to clipboard
Copied
I just now noticed, If create a new file it works completely fine. This issue is only coming up in few existing files.
Copy link to clipboard
Copied
Issue was from my companies Antivirus it was blocking some medai sites. This is resolved now, Thanks for the reply.
Copy link to clipboard
Copied
Please try these solutions Fix issues with Adobe XD cloud documents