XD cant load cloud documents

Explorer ,
Dec 17, 2021 Dec 17, 2021

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Hi,

Past two days suddently xd is not opening any of my cloud documents. I have already closing all process form activity monitor in my mac, Updated the creative cloud, and have restarted system as well. Nothing has worked. Kindly suggest a soltuion for same.

 

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correct answers 1 Correct answer

Explorer , Dec 30, 2021 Dec 30, 2021

Issue was from my companies Antivirus it was blocking some medai sites. This is resolved now, Thanks for the reply.

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Explorer ,
Dec 17, 2021 Dec 17, 2021

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Attaching another screenshot of error

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Adobe Community Professional ,
Dec 17, 2021 Dec 17, 2021

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Hi, have you also tried logging out and back in your Adobe account?

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Explorer ,
Dec 17, 2021 Dec 17, 2021

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Yes, I have tried that as well, It did not work. I even cleaned up using adobe cleaner tool, uninstalled and reinstalled all apps. Still there is no luck.

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Adobe Community Professional ,
Dec 17, 2021 Dec 17, 2021

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Hi, thank you for your reply and for providing us with more information. They are really useful for us. Have you tried with a different internet connection?

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Explorer ,
Dec 17, 2021 Dec 17, 2021

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Yes I have tried with three different internet connections as well. 

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Explorer ,
Dec 17, 2021 Dec 17, 2021

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I just now noticed, If create a new file it works completely fine. This issue is only coming up in few existing files.

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Explorer ,
Dec 30, 2021 Dec 30, 2021

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Issue was from my companies Antivirus it was blocking some medai sites. This is resolved now, Thanks for the reply.

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Adobe Community Professional ,
Dec 31, 2021 Dec 31, 2021

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Please try these solutions Fix issues with Adobe XD cloud documents

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