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Xd cloud file / app laggy and then file now failed to work.

Community Beginner ,
Aug 06, 2021 Aug 06, 2021

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Dear Adobe team,

 

XD app has been very laggy.

Now to the point, my file stop working! Clicking on the link in the dialog does not work and file unable to be retrieved.

Please help fix as it is an very important working file and I am urgently needy it to deliver needed task to partner.

Please don't make this harder for your user. Thanks.

 

 

 

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Adobe Community Professional ,
Aug 06, 2021 Aug 06, 2021

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Hi. Please try uninstalling and installing again the app. Make sure of remove the preferences.

Screen Shot 2021-08-06 at 10.10.44 AM.png

Marlon Ceballos.

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Adobe Employee ,
Aug 06, 2021 Aug 06, 2021

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Hi James,

 

Sorry to hear about the trouble. Please try the suggestions shared here https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo... and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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