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XD Codediting documents crashing my machine if I use audio chat (Meet, Slack etc).

Community Beginner ,
Jan 26, 2021 Jan 26, 2021

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Yesterday my Mac began crashing during video calls. Usually it takes out the app itself first. Then if I try again it takes out the whole OS. I realised today that it is happening exactly as I open any XD doc that has co-editing enabled. Tested this morning by opening XD and Photoshop. Viewing local files and Cloud files fine. As soon as I opened a co-edit enabled XD file Slack started throwing network errors and it crashed. Then my whole OS crashed. 

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correct answers 1 Correct answer

Community Beginner , Feb 03, 2021 Feb 03, 2021
Well after no other response I attemped a clean install of my OS then installed XD.  Machine crashed immeditaley. Was about to order a new machine as I figured it must have been a harware issue. As a last minute gambit I used the system profiler and realised that my network traffic and CPU were both crazy high as a baseline. I started googling any errors that were jumping out in my error logs.  I realised that I needed to restet the NVRAM. It worked!https://www.macworld.com/article/2881177/how-to-reset-a-macs-nvram-pram-and-smc.html

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Adobe Employee ,
Jan 26, 2021 Jan 26, 2021

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Hi there,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD and macOS.
  2. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  3. Please collect and share crash logs by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-collect-crash-logs.html

 

You can add the logs to a shared location like DropBox or iCloud and share the link through DM, by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

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Community Beginner ,
Jan 26, 2021 Jan 26, 2021

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Hi Rishabh.

 

Thanks for your fast response. I am unable to work and up against a tight deadline.

 

I have wiped my hard drive and done a clean install and I seem to still be having the same issue.

It's very odd and seems to have started happening out of the blue.

 

XD Version: 36.1.32.5

OS Version 11.1 Big Sur 

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Community Beginner ,
Feb 03, 2021 Feb 03, 2021

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LATEST

Well after no other response I attemped a clean install of my OS then installed XD. 
Machine crashed immeditaley. Was about to order a new machine as I figured it must have been a harware issue.

As a last minute gambit I used the system profiler and realised that my network traffic and CPU were both crazy high as a baseline. I started googling any errors that were jumping out in my error logs. 

 

I realised that I needed to restet the NVRAM. It worked!

https://www.macworld.com/article/2881177/how-to-reset-a-macs-nvram-pram-and-smc.html

Likes

Translate

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Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines